Frequently Asked Questions
1️⃣ Can I return my order?
Yes, returns are accepted within 30 days of receipt for unused and undamaged items.
2️⃣ How long does shipping take?
Typically 1–3 days within Luxembourg and 3–7 days across the EU.
3️⃣ Are there shipping fees?
Shipping fees are calculated at checkout and depend on your location.
4️⃣ How do I track my parcel?
You’ll receive an email with tracking details once your order is shipped.
5️⃣ Do you offer international delivery?
Yes, we ship to most EU countries and selected international destinations.
6️⃣ What payment methods are accepted?
We accept Visa, MasterCard, PayPal, and Shopify Payments.
7️⃣ How do I contact customer support?
Send an email to flopeskind085@gmail.com and we’ll respond within 24–48 hours.